Frequently Asked Questions
Everything you need to know about shopping with OBSIDIA TCG.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region. International orders can take between 7-14 business days depending on the destination and customs processing.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn and unwashed items. Products must be returned in their original packaging with tags attached to be eligible for a full refund.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your limited edition drops restocked?
To maintain exclusivity, our limited edition collections are generally not restocked once sold out. We recommend signing up for our newsletter to receive early access to future releases.
Can I track my package after it ships?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.